27 Nov 2018 Raise Prices or Keep Customers? If only the choice were that simple: a big data study finds that retailers sometimes don't have enough information to deal with currency variations
13 Sep 2018 BNP Paribas and Bocconi Establish a Chair to Study How New Technologies Affect the Evolution of the Customer Experience Andrea Ordanini, the holder of the BNP Paribas Chair in Marketing and Service Analytics, inaugurates the Chair at Bocconi today, highlighting the often unexpected effects of the introduction of new technologies in contact jobs
27 Sep 2018 Why Over 65s Don't Like Supermarket Offers for the Elderly Here are the seven factors this clientele looks for, according to research by the Active Aging Silver Marketing Lab at CERMES
30 Jul 2018 Dirk Hovy to Analyze Toxic Behavior on Twitter The Associate Professor is part of an interdisciplinary team that won a grant funded by the social platform
11 Aug 2018 More than 20 New Faces Strengthen Bocconi Faculty Thanks to the improved international standing of the University, the number includes an unprecedented nine senior academics
01 Sep 2018 Andrea Ordanini Studies Marketing in the Era of Services The holder of the new BNP Paribas Chair of Marketing and Service Analytics has overturned his discipline's perspective, traditionally focused on tangible goods. The Chair will be inaugurated on 13 September