Health Services

Single Emergency Number: 112

Access to the hospital Emergency Room is regulated by an urgency assessment system, triage, which identifies priorities for providing care. 

Upon arrival at the emergency room, individuals receive an immediate assessment of their level of urgency by health workers, with the assignment of a color code that establishes the priority of access to care based on the severity of the case and regardless of the order of arrival at the hospital.

Each patient is assigned a color code based on the clinical severity assessed:

• Red code: very critical, life threatening, top priority, immediate access to treatment.
• Yellow code: moderately critical, presence of evolving risk, potentially life threatening, non-deferrable service.
• Green code: not very critical, no evolving risks, deferred service.
• White code: non-critical, non-urgent patients.

After the triage, the emergency room doctor completes the patient's clinical assessment, confirming or adapting the code assigned at entrance, based on the findings made. 

If, after medical intervention, the patient is discharged with a White Code (as it has been clinically shown that the service provided was not urgent), a €25.00 fee must be paid. All services provided that are identified by the emergency room doctor's clinical assessment as Green, Yellow or Red Codes are free.

 

When accessing the Emergency Room, you should:

• bring your Health Card/Regional Services Card or at least your Fiscal Code card, as well as any certificates exempting payment.
• bring your health records from any previous hospital admissions, laboratory or additional tests, etc.
• know the names and details of any treatments in use.

How to find the Emergency Room closest to you:
 

SALUTILE Pronto Soccorso is an app from the Lombardy Region which can be used to consult the list of all Emergency Rooms in the Lombardy Region. You can also see the number of people queuing at that time and the crowding index. 

You can view the facilities closest to you on the map and get directions to the chosen Emergency Room.

Download the application for free and you can:
>  see the number of patients waiting, divided by priority code (Red, Yellow, Green and White);
> check the crowding index of the facility compared to available resources;
> get directions to the nearest facility.

The Continuity of Care Service (Continuità Assistenziale, formerly Guardia Medica) intervenes during the hours when general practitioners' offices are closed, for illnesses that cannot be treated by an attending physician the following day, therefore in the event that it cannot be postponed.    

At the end of the medical examination, the doctor issues a completed two-copy information form (form M). One copy is intended for the attending physician (or the health facility, in case of hospitalization) and the other is kept by the Continuity of Care doctor.

Phone numbers to access the service

To contact a Continuity of Care Doctor by phone, call: 
800 193 344    Milan area 
800 103 103    West Milanese and Rhodense area
848 800 804    Melegnano and Martesana area 
800 940 000    Lodi area 

The Service is available from 8:00am to 8:00pm on pre-holidays, holidays, Saturdays and Sundays and from 8:00pm to 8:00am every night.

Provide the technical operator with the information required to request intervention, namely: 

> Full name, age and address;
> General information of the caller and any relationship with the patient (if a different person);
> Type of problem, signs and symptoms and time of their occurrence 

The technical operator will then put the individual in contact with the local doctor on duty.

The doctor may intervene in the following ways:

> Limited to telephone advice;
> Ask the user to go to the Continuity of Care Center for an outpatient assessment;
>  Carry out a home visit, if, in his/her opinion, the patient's clinical condition requires it;
> Refer the patient to more appropriate facilities and/or activate an Emergency Service through the Single European Emergency Number 112, if the condition cannot be managed at home.

The doctor may provide:

• Pharmaceutical prescriptions for non-deferrable treatment and covering a cycle of treatment not exceeding 48-72 hours;
• Certification of ill health limited to the days coinciding with the holiday, pre-holiday and night shifts of the Continuity of Care Service.
   

The doctor will NOT provide:

• Nursing services not related to the medical examination;
• Prescription renewals for ongoing treatments;
• Non-deferrable registrations from other doctors in the SSN prescription book;
• Certificates for sporting activities;
• Certificates for returning to school;
• Certificates of ill health for non-shift workers;
• Stitches;
• Prescription of diagnostic-instrumental tests or specialist visits.

Opening hours of pharmacies in Milan are generally from Monday to Friday 8:30 /13:30 - 14:30/19:30 and Saturday 8:30 /13:30. Some pharmacies open 24 /7. Check outside each pharmacy to find a list of the nearest ones open in the local area or the location of nearby night pharmacies. At the page http://www.turnifarmacie.it/ it is possible to find out at any time the pharmacies on duty in Milan and in the Lombardy Region.

The Continuity of Care Service (Continuità Assistenziale, formerly Guardia Medica) intervenes during the hours when general practitioners' offices are closed, for illnesses that cannot be treated by an attending physician the following day, therefore in the event that it cannot be postponed.    

At the end of the medical examination, the doctor issues a completed two-copy information form (form M). One copy is intended for the attending physician (or the health facility, in case of hospitalization) and the other is kept by the Continuity of Care doctor.

Phone numbers to access the service

To contact a Continuity of Care Doctor by phone in the Milano area you can call the 800 193 344 
 

The Service is available every night from 8:00pm to 8:00am every night and from 8:00am to 8:00pm on pre-holidays, holidays, Saturdays and Sundays. 

Provide the technical operator with the information required to request intervention, namely: 

> Full name, age and address;
> General information of the caller and any relationship with the patient (if a different person);
> Type of problem, signs and symptoms and time of their occurrence 

The technical operator will then put the individual in contact with the local doctor on duty.

The doctor may intervene in the following ways:

> Limited to telephone advice;
> Ask the user to go to the Continuity of Care Center for an outpatient assessment;
>  Carry out a home visit, if, in his/her opinion, the patient's clinical condition requires it;
> Refer the patient to more appropriate facilities and/or activate an Emergency Service through the Single European Emergency Number 112, if the condition cannot be managed at home.

The doctor may provide:

• Pharmaceutical prescriptions for non-deferrable treatment and covering a cycle of treatment not exceeding 48-72 hours;
• Certification of ill health limited to the days coinciding with the holiday, pre-holiday and night shifts of the Continuity of Care Service.
   

The doctor will NOT provide:

• Nursing services not related to the medical examination;
• Prescription renewals for ongoing treatments;
• Non-deferrable registrations from other doctors in the SSN prescription book;
• Certificates for sporting activities;
• Certificates for returning to school;
• Certificates of ill health for non-shift workers;
• Stitches;
• Prescription of diagnostic-instrumental tests or specialist visits.

Opening hours of pharmacies in Milan are generally from Monday to Friday 8:30 /13:30 - 14:30/19:30 and Saturday 8:30 /13:30. Some pharmacies are open 24 /7. 

Check outside each pharmacy for a list of the nearest pharmacies open in the local area as well as nearby night ones. At the page http://www.turnifarmacie.it/ it is possible to find out at any time the pharmacies on duty in Milan and in the Lombardy Region.

Bocconi University has set up an on-campus medical center, a clinic on the mezzanine floor of the Piazza Sraffa 11 building. The medical center will mainly meet the needs of non-residents in Milan and those who have difficulty accessing the services of their general practitioner. 

• The medical center is NOT an emergency service. In the event of an emergency, you should always call 112, the European emergency number, or the Bocconi emergency number, +39 02 5836.2121, which will activate the ambulance service if necessary. 
• This is a first-level internal medicine service, which can carry out medical examinations with a medical report and provide medications and prescriptions (however, it will NOT be able to issue prescriptions covered by the National Health Service, as by law they can only be issued by your general practitioner/family doctor). 
• This service is only available to members of the Bocconi community and cannot be extended to others (family members and acquaintances). 

Timelines, procedures and contact information will be available in the Health and Safety widget in the yoU@B Diary and on the Intranet; please write to hse@unibocconi.it for any questions you may have. 

Considering the daily presence of over 15,000 people on our campus, the University has decided to guarantee the ongoing daily presence of the Associazione Croce Bianca Milano Onlus. 

An ambulance with two health workers is available Monday through Friday from 9:30am to 5:30pm. They can provide first aid/healthcare monitoring to anyone who comes to the infirmary, located on the mezzanine floor at Via Bocconi 12 (e.g. taking vital signs and assessing the need for transport to an emergency room). 

In addition, the presence of Croce Bianca Milano allows prompt interventions in the event of a health emergency (accident/illness) on our campus. The ambulance service can be activated by calling the Bocconi University emergency number on campus: +39 02.5836.2121. 

Bocconi offers a free Individual Counseling service, which aims to help you identify and resolve situations of difficulty and discomfort, as well as develop your personal resources, through a track tailored for you. 

The service is available in Italian, English or French. 

For more information visit this page.